Answering Top 5 Questions Credit Union Customer Service Receive

July 25, 2022

Have you ever had a banking question and called our Member Service Center?

Today, our Member Service Center Coordinator, Jessica, answers 5 of the most frequently asked banking questions.

A little background about Jessica:

Jessica is our Member Service Center Coordinator. She has explored many areas of banking and has had a love for banking since her career started in 2009. She is passionate about educating and assisting members and looks forward to speaking with members daily. Jessica’s priority is to ensure all members are knowledgeable about the products and services available. She is eager assist in any way so every member has a pleasant member experience and is taking advantage of all the resources available.

Question 1: Do I need to keep my personal information up-to-date?

Yes, having your information up-to-date allows us to better guard your account against fraud. Having the correct personal information allows us to reach you quickly and securely. If you are moving, or your phone number or email address changed, please let us know. For phone number updates we can process those over the phone or in branch.

If you take advantage of online banking: address updates and email address updates can be completed using the services tab. If not, address updates can be completed in person in branch, or by sending an email to the Member Service Center from the email address on file.

Question 2: Who should I bank with?

When making the decision to choose who you want to bank with, review their website and social media. It’s important to establish a relationship with an institution that meets your needs with hours, locations and products. Know what benefits are offered to you. We are happy to assist in locating the information should you call in.

Question 3: How can I get my account number?

As an attempt to safeguard your account, online information as well as statement information is minimal to not expose your full account number. If the full account number is needed, please call our Member Service Center at (888) 696-4462 or stop by a branch and we’ll be happy to provide this information over the phone.

Question 4: Why can’t I activate my debit card?

Unable to activate your debit card? In order to complete any maintenance on your card the updates need to be completed from the phone number we have on file for you. Is your house phone listed and are you calling from your cell or work number? After 2 unsuccessful attempts the card will lock and a call to our Member Service Center is needed. Your account security is our first priority!


Question 5: I’m locked out of online banking. What should I do?

Experiencing issues with online banking? Use the “Forgot password” tab and you will receive an email with a link to unlock your account. Check your junk folder because sometimes the email gets redirected. The link will be accessible for 2 hours and you can unlock and reset your password. If you’re still experiencing issues, call the Member Service Center and we can reset your password.


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