Direct Deposit MANAGE | DIRECT DEPOSIT DIRECT DEPOSITSAY HELLO TO CLICKSWITCH Need to move your direct deposits, recurring payments, other automatic payments from your previous bank or credit union over to Ohio Catholic FCU? With ClickSWITCH, account information is transferred instantly. It’s fully automated, convenient and takes only minutes to complete. HERE’S WHAT YOU CAN DO WITH CLICKSWITCH Transfer direct deposits from your employer, or another source like Social Security Securely transfer recurring payments like utilities, car payments, mortgage payments and credit card payments Notify auto-debit payees of your new account information Close your prior account at another bank or credit union HOW CLICKSWITCH WORKSEnroll and Create a Profile Stop by any branch or call our Member Service Center at (888) 696-4462 so we can help you enroll, create your unique and secure ClickSWITCH profile, and get your activation code. Log In To the Portal Simply enter the activation code you received when your profile was created into our ClickSWITCH portal. Follow the Prompts Once you’ve entered your activation code, simply create a password then follow the prompts to begin switching accounts. You’ve got questions. We’ve got answers!WHAT IS CLICKSWITCH? ClickSWITCH automates, streamlines and simplifies the process of switching your direct deposits or automated recurring payments from your previous bank or credit union accounts to your new Ohio Catholic FCU account. IS CLICKSWITCH SECURE? ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, Ohio Catholic FCU adheres to the highest industry standards with regard to the security of your personal information. WHEN CAN A SWITCH BE INITIATED? ClickSWITCH can be used anytime you want to change your direct deposit or recurring payments with another financial institution to your Ohio Catholic FCU account – not just when you first join Ohio Catholic FCU. What items can ClickSWITCH migrate for me? Members can switch their employer or Social Security direct deposits to Ohio Catholic FCU using ClickSWITCH and also initiate the closure of previous bank or credit union account. Members can also move recurring payments like utilities, car payments, mortgage payments and credit card payments. Where do I get my ClickSWITCH activation code? An Ohio Catholic FCU representative can provide you with an activation code when you are enrolled in the branch. Ohio Catholic FCU representatives can also enroll you over the phone and share your activation code with you over the phone or through email. My activation code isn’t working. What do I do? For assistance with ClickSWITCH questions or concerns, please call our Member Service Center at (888) 696-4462 or chat with us online during business hours. What do I need to start my switch? You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account. What are direct deposits or automatic payments? A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts. An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment. How long does it take to submit a switch request? Submitting a switch typically takes less than 90 seconds. Once I submit a switch, when does a company receive the information? Switches are processed and sent out within 24 hours of the switch being submitted. How long will it take for my switch to be complete? Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit. Do I need to call my billers and depositors to confirm the switch? Your ClickSWITCH online dashboard displays the status for each automatic payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information. Why do I need to enter my billing account number or other specific information? Companies require specific information to verify your identity and to update the account information in their system. What if I don’t have the information required to submit a switch? If a field has a red line on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can “Save” it. It will save as an “Information Needed” status and you can either log back in later when you have the required information. Just remember to complete the switch later to ensure payments and deposits are successfully switched. How do I know if my deposit or payment has been switched? The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status. For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account. What if I forget to include an automatic payment or direct deposit when submitting my switches? You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your online Dashboard. What if my switch isn’t completed and I miss a payment? Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems. This is especially important for any payments that might be due during the 14 days after you initiate a switch. One of my switches has an “Action Needed” status. What does this mean? Occasionally, after you have submitted a switch for processing, the ClickSWITCH research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, log in to your ClickSWITCH account, then click on the Edit icon in the Actions column. How will I be notified of any switch updates? If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to your ClickSWITCH account and view the switch status. I’m having difficulty using ClickSWITCH. What should I do? For assistance with ClickSWITCH questions or concerns, please call our Member Service Center at (888) 696-4462 or chat with us online during business hours. Visit A Branch Stop by your local branch and we’ll be happy to help you. VISIT US Talk With Us Call (888) 696-4462 or chat live online during business hours. CALL US Open An Account It’s simple to open and fund your account online. JOIN US Make the Most of Your Money With Ohio Catholic Discover how you can unlock your money’s potential and achieve your financial goals with the help of the Ohio Catholic Federal Credit Union! SEE ALL THE POSTS Annual Meeting 2024Join us live for our 2024 Virtual Annual Meeting on Wednesday, March 27, at 4pm. Members wishing to […]Medicare and Estate Planning Free SeminarJoin us at our Macedonia branch on March 23 at 10:00 AM for a free Medicare and estate […]Why You Should Finance Your Next Car Loan At Your Credit Union Instead of the DealerWhen shopping for a new set of wheels, your first stop should be Ohio Catholic Federal Credit Union. […]Auto Show Special Loan OfferThe Cleveland Auto Show is just over a week away, and we’ve got your auto loan needs covered […] SEE ALL THE POSTS Every experience I’ve had dealing with OCFCU has been excellent. Everyone is always very helpful and courteous. Allison S.,OCFCU Member Consistently competitive rates and outstanding customer service. Michael S.,OCFCU Member Banking is easy and pleasant. The tellers are very accommodating and well-educated. Bernadette L.,OCFCU Member Download Our Mobile Banking App Manage your finances from anywhere.